1.1. Any claims and protests on decisions regarding bets must be sent to Operator within 7 days after the event/bet original starting time. Unless Operator will receive the complaints within this time limit, they will be denied. Claims and protests shall be sent to: [email protected]
1.2. Operator does not allow Customers to cancel any bets already made. It is important that you carefully check your bet before you confirm it. Bets will be valid, subject to meeting the criteria for placing of bets laid down in these terms and conditions, if accepted by the Operator transactions server.
1.3. Operator reserves the right to refuse to accept any bet. Any already accepted bet can be cancelled by the Operator if it does not comply with the Rules or if there is an obvious misprint from our point. In such circumstances a bet can even be cancelled after the result has been confirmed.
1.4. It is against the Rules to make bets on the same match in identical or different combinations to transcend our limits.
1.5. There will be limits on winnings at different levels. The amounts are independent from betting amounts and odds. If a confirmed bets betting amount is exceeding these standards, we will reduce the betting amount.
1.6. If there are more winners in an event, the odds will be divided between the number of winners. However, the odds will not be lower than 1.0.
1.7. Bets made on non-starting (for example injured participant) will be refunded unless stated otherwise.
1.8. We do not accept parlays where two or more objects will affect each other. Even if the customer will have such a bet accepted by mistake, we will cancel such bets afterwards. In such circumstances bets can also be cancelled after the result has been determined. Please be advised that, when we are cancelling such bets, the whole bet will be cancelled, even if parts of them are valid.
1.9. We reserve the right to cancel any bets from customers who place money on an event where they are involved as participants, referees, coaches, or similar circumstances.
1.10. If a match is suspected of unfair play, Operator reserves the right to keep any payments on hold until event organizer will confirm the results of such event and/or investigation by relevant authorities will be finished. If the unfair play can be verified, Operator has the right to cancel such bets.
1.11. Normally bets are open until the official starting time of the event. Sometimes an event starts earlier than first posted, with us being unaware of it, or that we have the wrong starting time. Any bets received after the event start will be cancelled.
1.12. If a match/event is postponed by more than 12 hours from it’s original starting time, all bets on that match/event will be voided and the stake amount will be refunded to your account. If a match/event is interrupted without an official result, the stake will be refunded unless the match/event is resumed within 12 hours of the original starting time. If there is an official result within 12 hours of original starting time all placed bets will stand. The rule above does not include tennis. Bets on tennis matches will only be cancelled if the match is not completed before the tournament is over.
2.1. In the event of cancellation of a bet, the betting odds shall be deemed to be equivalent to 1 and the stake amount shall be repaid to the Customer.
2.2. The bet shall be cancelled if the betting event has not occurred. The betting event shall be deemed to have not occurred if it has not actually occurred irrespective of whether it had to occur or did not have to occur. If the time of the betting event indicated in the betting offers differs from the time of the betting event that has actually occurred, the betting event shall be deemed to have not occurred.
2.3. The bet shall be cancelled if the participant of the betting event for which/whom the bet was placed has not participated in the betting event. The bet shall also be cancelled if the participant has not participated in the betting event despite the fact that his participation was published in the betting offers including the cases where the name, surname, gender (where the participants of the events are men, no reference shall be provided; where the participants of the event are women, the reference “Women” shall be additionally inserted in the betting offers), age group (indicated in case of participation of young athletes or veteran athletes) of the participant(s) of the betting event was not indicated or was incorrectly indicated or the disability of the participants of the betting event was not indicated in the betting offers as a result of a mistake.
2.4. The bet shall be cancelled in case of a technical winning or loss by reason that at least one of the participants of the event has not participated in the event (for example, the team has failed to be present at the match etc.).
2.5. The bet shall be cancelled if the betting event operator amends the regulation of the event (for example, changes the duration of the match, the number of Customers etc.).
2.6. The bet shall be cancelled if the Customer has placed his/her bet or the Operator has accepted his/her bet after the beginning of the betting event. In case of live betting, the bet shall be cancelled only in case where the Customer has placed his/her bet or the Operator has accepted his/her bet after the outcome of the event is clear (for example, bets for the winner of the first half shall be cancelled if the bets are placed already well after the end of the first half). In all cases, bets shall be cancelled if the Customer has placed his/her bet or the Operator has accepted his/her bet well after the end of the betting event. If the start of the betting event does not coincide with the information published in the official sources of information, the actual start of the event shall be deemed to be the start of the bet.
2.7. The bet shall be cancelled if the event does not occur within 12 hours from the start time of the event published by the betting event operator, except in cases where the betting operator indicates the duration of the event which is longer than one day (for example, snooker, cricket) unless the present Regulation provides for otherwise.
2.8. For convenience of the Customers, the betting offers shall first (1) indicate the host/home team, and second (2) the guest team. This shall not constitute grounds for cancellation of the bet unless indicated otherwise.
2.9. In the event of cancellation of a combined or systemic bet, only the betting odds of the particular betting outcome shall be changed; whereas the betting odds of other outcomes included in the combination shall not be subject to change.
2.10. In case of bets for sports matches, all betting outcomes shall be set with regard to the regular time of the match, unless the present Regulation provides for otherwise. If the Operator offers to place a bet only for two outcomes of the bet (1 – first team, 2 – second team), i.e. the Operator does not offer to place a bet for X, i.e. draw, only outcome 1 (first team) and outcome 2 (second team) of the betting event shall be set with regard to the time of the whole match (i.e. the watch time with extensions) and all other outcomes of the betting event shall be established with regard to the regular time of the match (i.e. the match time without extensions), unless the present Regulation provides for otherwise.
2.11. The betting events shall be deemed to have occurred despite the fact that they have not actually finished if match has already lasted at least:
Football – 60 min.
Basketball (NBA) – 40 min.
European basketball or in case of playing according to the FIBA and WNBA rules – 35 min.
Ice hockey (NHL) – 54 min.
European ice hockey – 50 min.
American football – 50 min.
Baseball – For result purposes: 5 innings, but for the outcomes of the betting event “total” and “handicap” – at least 9 innings.
Handball – 50 min.
2.12. Bets for the outcomes “home/guest” shall be accepted for the number of matches indicated in the betting offers. If one of the matches does not occur, the bet shall be cancelled.
2.13. In case of bets with the betting outcome “home/guest”, the scores (goals and other results) of the home and guest teams during the match time indicated in the betting offers shall be calculated. Bets with the outcomes “home/guest” shall be accepted only before the start of the first match.
2.14. The outcome of the betting event “advance” shall be determined according to the final result of the match and only after the end of a series of matches (if any).
2.15. In pursuance of ensuring fair betting, if the Customer places a combined bet with the combination of the events determining each other and the Operator erroneously accepts such bet, such bet shall be cancelled.
2.16. If a betting event is terminated and does not occur within 12 hours from the start of the event, the bets for the outcomes of the bet which have not occurred as a result of termination of the event or may be influenced by the continuation of the match shall be cancelled. The bets for the outcomes of the bet that have occurred before termination of the event, or are not influenced by the continuation of the match, shall be accepted. The provisions of the present paragraph shall not be applicable to the events provided for in Paragraph 81 hereof.
2.17. If several participants of the betting event or outcomes are published as the winners of the betting event, the winning amount shall be calculated by dividing the betting odds indicated in the betting slip from the number of the successful participants or outcomes. The recalculated betting odds cannot be lower than 1.
3.1. Where the Operator is not convinced of reliability of the outcome of the betting event published in the official sources of information, it shall be entitled to defer confirmation of the result up to 3 (three) working days. The Operator shall publish this in website. Upon expiry of the period of deferral, the winning shall be disbursed in accordance with the adjusted data available in the official sources of information or, where such adjustments are not available, according to the original data.
3.2. If the outcome of the betting event (a complaint has been lodged) is contested before publication of the original match record (statistical data published immediately after the match), disbursements of all related winnings shall be deferred to the date of examination of the opposition (complaint).
3.3. In case of cancellation or change of the result of the betting event (for example, due to disqualification of a team or a Customer, officiating, amendments to the terms and conditions etc.), the original result that has been published before contesting it shall be deemed to be the valid result of the betting event.
3.4. If the Operator makes a mistake in accepting the bet placed by the Customer and finds out about such mistake before or after the start of the betting event, the bet shall be cancelled. A mistake of the Operator shall be deemed to include (but shall not be limited to) the following cases: (i) setting the betting odds which is obviously erroneous; (ii) a comma is missing; (iii) where due to a technical error in live betting the betting odds in the betting offers are not updated and does not reflect the real course of the match; (iv) the positive sign is reversed with the negative sign; (v) the additional betting event offers do not meet the main offers of the outcomes of the same event (winner, handicap, total etc.); (vi) the odds of the outcome significantly differ from the odds of the same outcome in the offers of other betting operators (e.g. Bet365, Pinnacle, etc.).
4.1. The player who wins the games in a tennis match shall win the set. The player who wins the sets in accordance with the procedure prescribed in the tennis match regulation shall win the match.
4.2. If one of the players in a tennis match fails to finish the match, the bets for the winner of the match and the bets for the tennis statistics (aces, double faults, pass speed etc.) and the outcomes of the bets that have not occurred before termination of the event, or that could be influenced by continuation of the match, shall be cancelled. The bets for the tennis statistics (aces, double faults, pass speed etc.) and the outcomes of the bets that have occurred before termination of the event, or which are not influenced by continuation of the match, shall be accepted. (For example, the tennis match ATP Tour. Masters Series. Rome, ITA (Clay) Nadal, Rafael (ESP) - Federer, Roger (SUI) were terminated when the result was 6:4 1:6 0:3 because Nadal, Rafael (ESP) refused to continue the match due to a trauma. The bets for the outcomes 1.2, third set winner 2, game total under 24.5, second participant game handicap 2.5 shall be cancelled. The bets for the following outcomes: second set winner 1, game total over 22.5, first participant game handicap -1.5, first participant set handicap 1.5, shall be accepted).
4.3. If any one of the participants of the betting event has not started playing the scheduled tennis match (for example, due to disqualification, trauma etc.), the bet shall be cancelled.
4.4. If in the course of the tournament a tennis match is terminated and not finished on the same day and is postponed, the outcome of the match shall be determined when the match is finished in the tournament (except for the cases where the place of the match is changed. In such case, the bet shall be cancelled). In case where in the course of the tournament a tennis match is terminated or not finished on the same day and is postponed and one of the participants refuses to participate in the bet, the bet shall be cancelled. If a tennis match is terminated and not finished on the same day, the Operator shall be entitled to offer to place new bets again (the bets that have already been placed shall remain valid, except for the cases of cancellation thereof set out in the Regulation) despite the fact that the match has already started, i.e. offer to place bets for the outcome of the bet as a new event indicating the result that was recorded at the moment of termination or early finishing of the match in the betting offers.
4.5. If one of the participants refuses to take part in the tennis doubles match (i.e. does not appear on the tennis court) or in doubles match one player is substituted by another player, the bet shall be cancelled.
4.6. Bets are not annulled in case of a team‘s line-up change in tennis if these teams’ titles were specified in the betting selection.
4.7. The bet shall not be influenced by the cover on which the tennis match takes place (even if different cover is indicated in the betting offers).
4.8. If after an even number of sets in the tennis match the result is a tie and the championship-like “tie-break” (10 scores with the final handicap of two scores achieved by one of the tennis players/teams) is played in the decisive set to identify the winner, the results of the decisive set shall be deemed to be equal to the game results.
4.9. If for any reason the tennis match is postponed for more than 12 hours, all bets shall remain valid until the end of the match or tournament.
4.10. The time added by the referee shall be included in the regular time of the football match in the bet.
4.11. Bets with the outcomes “handicap”, “total”, “range” and all additional statistics shall be possible only for the regular time of the football match.
4.12. If in the course of the match two yellow cards are issued against the player resulting in a red card being issued against the player, both yellow and red cards shall be counted. If a red card is not immediately issued, only the yellow card shall be counted.
4.13. 11-metre penalty kicks after extensions of the match to decide an overall winner of the match shall not be considered as 11-metre penalty kicks in the betting event and also shall not be counted as the penalty-kicks taken by the player towards the result that was recorded before the above series of penalty kicks took place to determine the final result of the match.
4.14. No own goals shall be counted in the betting event, i.e. it shall not be deemed that the player has scored the goal.
4.15. Cards shown to players/participants who are not at that time on the football field (for example, managers of the team, coaches, substitute players) shall not be counted.
4.16. All outcomes of the betting event in basketball matches shall be set with regard to the total time of the match (including all extensions), except for the cases where the Operator offers to place a bet for a draw at the end the regular time of the match with the insertion “regular time” (abbreviation REG) in the betting offers. In case where the Operator also offers to place a bet for a draw at the end of the regular time of the match in the betting offers, the main outcomes of the bet (1, X, 2, 1X, 2X, 12) in such match shall be set only with regard to the regular time of the match; all other outcomes of the bet including the outcomes in relation to statistical data shall be set according to the total time of the match.
4.17. If a technical foul is imposed on the team already before the start of the match (for example, a hoop has been broken, the team has delayed to appear on the court, a fight before the match and a technical foul has been imposed on the team etc.), the outcome of the bet “first score” shall remain applicable.
4.18. In cases where the game is extended not due to a draw in the basketball match but because this is required by the regulation of the tournament, the outcomes shall be recorded with regard to the result of the regular time of the match. In such match, bets for statistical indicators shall include the time of extensions.
4.19. In cases where the basketball match is not extended despite a draw at the end of the regular time (e.g. friendly match), the result at the expiry of the regular time of the match shall be recorded. In such cases, the odds of the bets for the outcomes 1 and 2 (final winner of the match) shall be deemed to be equal to 1. All other outcomes shall remain valid.
4.20. The result of the second half of the match and the fourth half of the match shall not include the result of the extended time in the betting offers.
4.21. In case of placing bets for the range of the scores, the outcomes shall be recorded with regard to the result of the regular time of the match.